Panduan Teori Praktik - Analisis Pelanggan

Pernahkah Anda bingung bagaimana menganalisis dan mendekati masalah bisnis tertentu? Saya percaya ini adalah masalah yang dihadapi sebagian besar profesional dari waktu ke waktu, jadi artikel ini akan memberi Anda beberapa inspirasi.

Pada tanggal 5 Maret,Hebei CBIES held an internal training, the theme is customer analysis. The speaker, Manager Xu, disassembled the steps of customer analysis according to her own business experience, following the thinking logic of "what", "why" and "how". Let's take a look at the details.

1. Apa itu analisis pelanggan?
The so-called customer analysis is to understand customer background through certain means, including but not limited to the customer's enterprise-scale, business scope, supply system, enterprise strategy, business process and so on.

2. why do customer analysis?
Untuk memahami informasi sepenuhnya, buat penilaian yang masuk akal, untuk menghindari satu-sisi

kognisi menyebabkan hilangnya peluang bisnis.

3. Bagaimana melakukan analisis pelanggan?
(1) pencarian internet
(2) Potret pelanggan lama
(3) Ajukan pertanyaan dan dengarkan

Manajer Xu menjelaskan metode operasi spesifik dari analisis pelanggan secara rinci melalui kasus yang jelas.

Then came to the discussion, and the new colleagues asked questions based on their internship experience. Some people ask: Why do customer analysis? Some people ask: How do you understand customer needs? Others ask: What should I do if customers don't get back to me?

Manajer Chen dan VP Mr. Yan menjawab pertanyaan yang relevan secara rinci.

Let's discuss it from another perspective. Why do new employees not know what to do with some situations? The fundamental problem is the lack of their own guiding ideology to solve problem. So how do you establish your own guiding ideology? We know that individual actions should be within the framework of the company's values, so we can use the company's business strategy as a guide.

Take it for example, our business strategy: Focus and differentiation. If we use that as a guide, we can think about focus and differentiation when we encounter practical problems. As the new employee asked: Why do customer analysis? Let's answer the question from the perspective of focus and differentiation.

1. Focus strategy means that we should focus our efforts on key markets and customers. Customer analysis is to confirm whether the customer belongs to our key market, whether they are A-class customers. Only with good analysis can we know how much attention we need to devote to the problem.

2. Differentiation strategy is to provide differentiated services for customers and gain differentiated competitive advantages. Only by doing a good job of customer analysis can we judge from which Angle to provide differentiated services for customers.

By the same analogy, any practical problem we encounter can be thought of in terms of business strategy. For example, what if customers don't respond? At this point, we should analyze whether the customer is our A-class customer, whether we focus on the key needs of the customer, whether we provide differentiated services? If not, we should continue to explore customer needs to provide differentiated value.

Kesimpulannya, tidak ada satu cara untuk menyelesaikan semua masalah, menurut ideologi pemandu, kasus-oleh-analisis kasus, menguasai mode berpikir seperti itu dikombinasikan dengan akumulasi pengalaman praktis, kita dapat mengatasi segala macam masalah.

Kerangka berpikir berikut hanya untuk referensi.